HELP & FAQ

A clearer way
to work together.

Getting started, publishing, company access and the records behind your sourcing conversations.

Who can use TexBridge-Pakistan?

Raw-material suppliers, mills, processors, manufacturers, buying houses, exporters and supporting textile businesses. You can use a buyer, supplier or both preference. Company access comes from ownership or an invitation.

Which features are free?

Core company profiles, product showcases, buyer briefs and basic supplier responses are available without a paid subscription. Product discovery, saved listings, comparisons and private enquiries are part of the core workflow. Additional business tools have separate plans and limits.

How can my factory showcase its products?

Create or claim your company profile, then open its catalogue in the business workspace. Add products, materials or services with a cover, up to five captioned detail photos and relevant specifications. Preview and submit an edition for review. Your company profile must also be published for its approved listings to appear in discovery.

How do product photographs and gallery edits work?

Use JPEG, PNG or WebP files, up to 5 MB each and 8 MB of new uploads per save, including the cover. Detail photos require a cover. Set captions and display order, or mark a photo for removal from the next edition. Drafts stay private; the approved gallery remains public until the amendment is reviewed. Captions are retained after an error, but new or replacement files must be selected again.

Why is my listing or buyer brief not public yet?

Drafts, pending work and requested corrections stay private. Check the edition and publication state in your workspace, including any reviewer note. Visibility also depends on the company's publication state and, for buyer briefs, expiry. Review times are not guaranteed.

What happens when I edit a published listing or brief?

A new private edition is created. The approved public edition stays visible until the amendment is approved. New product enquiries retain the approved specifications and detail gallery they referenced; later photo changes do not rewrite that record. Supplier responses retain the original buyer brief. Earlier records without saved details or gallery photos are labelled explicitly.

Can I pause, close or reopen a buyer requirement?

Yes. Open the brief's private workspace from Your buyer briefs. Pause temporarily stops new responses; resume uses the reviewed edition if it is still eligible. Close removes the brief from public discovery. Requesting reopening sends a valid edition through review again.

How do enquiries and supplier responses differ?

A product enquiry starts a private conversation about an approved supplier listing. A supplier response answers a buyer's published requirement. Both keep the relevant original specifications for newly recorded work. Basic requirement responses are free; use the appropriate inbox in your workspace.

Does asking for a sample book delivery?

No. Sample interest is shared in the enquiry. Agree sample details, dispatch, receipt and any approval criteria with the supplier. A sample-interest selection does not record a shipment or an acceptance decision.

Does a verified email or certificate badge guarantee quality?

Email verification confirms access to an account email. Business identity and certificate evidence have separate review scopes. Check current evidence, dates and review records; reported specifications remain supplier claims. See how trust information works.

How do I join or manage a company team?

Ask the company owner for an invitation to your account email. Verify that email, sign in and open the invitation link. Owners assign catalogue, sales, admin or viewer access. Selecting Supplier in your personal profile does not grant access to another company's catalogue.

Why did my save or response ask me to refresh?

The underlying brief may have changed while you were working. Refresh and review the current details before trying again. This prevents an old page from silently overwriting newer content or sending a response to a different specification.

Can I browse without an account?

Public company profiles, approved listings and eligible public buyer briefs can be browsed without signing in. Members-only briefs require an active account. Drafts, reviews, private enquiries and company work are restricted to authorized people.

How do paid subscriptions activate?

Where a price is configured, use the checkout for that plan and period. Submit transfer details and private proof for manual review. Submission alone does not activate a plan. Payment history shows the review state; no activation deadline or trade-payment settlement is implied.

How can I report a problem or discuss advertising?

Use the contact form for access, listings, evidence concerns or partnerships. For promotion, send an advertising enquiry. Include the relevant page or listing reference so the team can review it.